Frequently asked questions.
Answers from the OrbisDigitals solution guides, grouped by solution.
Getting started
Can I buy one solution on its own?
Yes. Seven solutions can be bought on their own: Content Studio, Brand Monitor, Omnichannel Inbox, AI Chat Agent, AI Call Agent, Custom CRM and Sales Copilot.
Which solutions are add-ons?
Motion Video and AI Voiceover need Content Studio. Agent Assist needs the Omnichannel Inbox, where your team works.
Do the AI agents come with a CRM?
The AI Chat and Call Agents include a basic CRM for contacts and bookings. Upgrade to Custom CRM when you need more.
Can independent solutions be bought together?
Yes. Independent solutions can still be bought together. They simply don't share data directly.
Do the solutions work in Arabic and English?
Yes. Every OrbisDigitals solution is built for teams and customers in the region, in Arabic and English.
What is included with every solution?
Setup done with you, short training sessions for your team, Arabic and English, and local support from a named contact who knows your account.
Can a bundle be changed?
Yes. Every bundle can be adjusted to your business.
I'm not sure where to start. What should I do?
Tell us what you want to improve and we'll recommend the right solution or bundle for your business. Message us on WhatsApp at +962 77 778 4004, call +962 77 778 4004 or +91 93726 14010, or email orbisdigitals@gmail.com.
Content Studio
On-brand marketing scripts for every platform, in English and Arabic, in seconds. Read the guide
Will the scripts sound like AI?
Each brand's tone and examples guide every script, and your team can edit anything. Most teams use the AI draft as a strong first version and add their final touch.
Can it write in Jordanian or Gulf dialect?
Yes. You choose Modern Standard Arabic or a dialect for each script, and you can switch with one click.
Who owns the scripts?
You and your clients own everything you create.
Is our clients' information kept private?
Each brand's information is kept in your private workspace and is only used to write your scripts.
Can scripts become videos and voiceovers?
Yes, with the Motion Video and AI Voiceover add-ons.
Motion Video
Turn approved scripts into branded animated videos, ready to post. Read the guide
Do I need video editing skills?
No. Pick a style, add your images and the video is created for you. You can still adjust text and timing.
Can I use my own footage?
Yes. Upload photos and short clips to include them in the video.
Which sizes can I export?
Vertical 9:16, square 1:1 and wide 16:9, all from the same script.
Can I add Arabic text?
Yes. Videos support Arabic and English text, right to left where needed.
Do I need Content Studio?
Yes, Motion Video is an add-on that works with scripts from Content Studio.
AI Voiceover
Natural English and Arabic voiceovers for ads, reels and radio, without a studio. Read the guide
Does it sound robotic?
No. The voices are natural and expressive, and you can adjust pace and energy to fit the ad.
Which Arabic accents are available?
Modern Standard Arabic plus regional accents such as Gulf and Egyptian. Ask us about specific accents.
Can we use our own voice?
Yes, with voice cloning, and only with written consent from the person whose voice it is.
Can we use the audio commercially?
Yes, voiceovers you create can be used in your ads and content.
Can I fix one word?
Yes. Edit the script and regenerate; there's no need to re-record everything.
Brand Monitor
Know what customers say about every brand, every day, and what to do about it. Read the guide
Which platforms are included?
Facebook, Instagram, Google reviews, X, TikTok and LinkedIn accounts that you own and connect. Mentions elsewhere on the web can be added separately.
Do you need our passwords?
No. You connect accounts through each platform's official login, and you can disconnect at any time.
Does it understand Arabic dialects?
Yes, including Jordanian, Gulf and Egyptian dialects and Arabizi.
How often are reports sent?
Daily by default, with weekly and monthly summaries and instant alerts for urgent issues.
Can we reply from Brand Monitor?
Yes, you can answer comments and reviews from one place.
Omnichannel Inbox
Every customer message and call, from every platform, in one screen. Read the guide
Do we need the WhatsApp Business app?
We connect your number to the official WhatsApp Business Platform, which works with the inbox and supports many agents at once.
Can several people answer from one WhatsApp number?
Yes. That's one of the main benefits of the inbox.
Can we keep our current numbers and accounts?
Yes. We connect your existing pages, accounts and numbers.
Does it work on mobile?
Yes, there's a mobile app for your team.
Can AI answer some messages?
Yes, by adding the AI Chat Agent.
AI Chat Agent
An AI team member that answers, books and sells in chat, 24 hours a day. Read the guide
Will customers know it's AI?
Yes. We recommend the agent introduces itself as an AI assistant, which builds trust.
What if it doesn't know the answer?
It says so and hands over to your team, instead of guessing.
Can it speak Jordanian dialect?
Yes. It understands dialects and can reply in a natural local style or in formal Arabic.
Can we change its answers?
Yes. You update the information it uses, and changes apply immediately.
Does it work with our existing systems?
It connects to the Omnichannel Inbox and Custom CRM, and to other tools you use where possible.
AI Call Agent
An AI voice agent that answers and makes calls in natural Arabic and English. Read the guide
Will callers know it's AI?
Yes. The agent introduces itself as an AI assistant, and callers can ask for a person at any time.
Can it understand Jordanian dialect?
Yes. It understands local dialects and replies naturally.
Can we keep our phone number?
Usually yes. We connect your existing number or set up a new one.
Are calls recorded?
Calls can be recorded and transcribed, and callers are informed at the start.
Can it handle many calls at once?
Yes. The AI can answer several calls at the same time, so no one waits in a queue.
Custom CRM
A CRM built around how your business actually works. Read the guide
How is this different from an off-the-shelf CRM?
It's shaped around your process, names and team, and connected to your channels and AI agents from day one.
Can you move our existing data?
Yes. We import from spreadsheets and most existing systems.
Can we change it later?
Yes. As your business changes, we update stages, fields and automations.
Is it in Arabic?
Yes, the CRM works fully in Arabic and English.
Who can see what?
You set roles and permissions so each person sees only what they need.
Agent Assist
When AI hands a customer to your team, your team sees everything and gets live answers. Read the guide
Do we need the AI agents?
Agent Assist works best with our AI Chat and Call Agents, and the live suggestions also help on calls and chats your team handles directly.
Where do the suggestions come from?
From the information and policies you approve, and each suggestion shows its source.
Does the agent have to use the suggestion?
No. Agents stay in control and can use, edit or ignore any suggestion.
Does it work for chats and calls?
Yes, both.
Is the customer told?
Customers are told when calls are recorded or assisted, in line with your policies.
Sales Copilot
Live answers for your sales team during Zoom meetings and calls. Read the guide
Does the client know the copilot is there?
Yes. The copilot announces itself in the meeting, and everyone should know it's taking notes.
Which meeting tools are supported?
Zoom, Google Meet, Microsoft Teams and phone calls.
What if the answer is wrong?
Every answer shows its source, and the copilot says when it isn't sure. For technical points, salespeople should check the source before confirming.
Can it work only from our information?
Yes. You can turn off web search so answers come only from your approved knowledge.
Does it work in Arabic?
Yes, in Arabic and English meetings.
Glossary
Terms used throughout the solution guides.
- AI agent
- Software that understands customers and completes tasks like answering, booking or selling.
- Add-on
- A feature that extends another solution and needs it to work.
- Omnichannel
- All your channels, such as Instagram, WhatsApp, Facebook and calls, in one place.
- CRM
- Customer relationship management: one record of every customer, deal and booking.
- Handover
- When AI passes a conversation to a person on your team, with the full context.
- Knowledge base
- Your approved information that the AI uses to answer, such as services, policies and FAQs.
- Sentiment
- Whether a comment or review is positive, neutral or negative.
- Dialect
- A local form of Arabic, such as Jordanian, Gulf or Egyptian.
Not sure where to start?
Tell us what you want to improve and we'll recommend the right solution or bundle for your business.
Prefer a call? +962 77 778 4004 or +91 93726 14010