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AI Chat Agent icon, part of the Customer Suite by OrbisDigitals

Standalone AI agentCustomer Suite

AI Chat Agent

An AI team member that answers, books and sells in chat, 24 hours a day.

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AI Chat Agent
Omnichannel InboxBest togetherAI Call AgentWorks togetherCustom CRMBest togetherAgent AssistWorks together
  • Needs this first, or is the base for it
  • Best together
  • Works together

The challenge

Customers expect instant replies, at night, on weekends and on every app. Teams can't answer everything quickly, the same questions repeat all day, and every slow reply is a lost booking or sale.

The solution

The AI Chat Agent answers customers on WhatsApp, Instagram, Messenger and your website, using your own business information. It answers questions, books appointments, takes orders and recommends products, and hands over to your team whenever a person is needed.

What AI Chat Agent does for your business.

Who it's for

  • Clinics, hospitals and salons
  • Restaurants and cafés
  • Retail and e-commerce
  • Real estate and service businesses

  • Instant replies, any time

    Customers get an answer in seconds, day and night.

  • More bookings and sales

    The agent books, takes orders and sends payment links while customers are interested.

  • Your team on the important work

    Routine questions are handled so staff focus on complex cases.

  • Consistent answers

    Every customer gets correct, on-brand answers from your own information.

How it works

From a customer message to a completed task.

  1. StartCustomer sends a message
  2. AI stepAI understands the request
  3. AI stepChecks your information and systems
  4. DecisionCan AI complete it?
    Yes
    1. AI stepAnswers, books or takes the order
    No, or customer asks
    1. Your teamHands over to your team
    2. StepTeam sees the full conversation
  5. ResultSaved to the CRM
  • Start
  • AI step
  • Step
  • Your team
  • Decision
  • Result

  • Your knowledge

    Trained on your services, prices, policies, opening hours and FAQs.

  • Real actions

    Connects to your calendar, catalogue and CRM to book and sell.

  • Clear limits

    If the AI isn't sure, it hands over instead of guessing.

  • Full record

    Every chat is saved with a summary.

Everything included

  • Every chat channel

    WhatsApp, Instagram, Messenger and your website.

  • Arabic and English

    Understands dialects and replies in the customer's language.

  • Bookings

    Checks availability, books, reschedules and sends reminders.

  • Sales

    Recommends products, takes orders and sends payment links.

  • Your knowledge base

    Answers only from information you approve.

  • Human handover

    Passes to your team with the full context.

  • Your tone

    Friendly, formal or playful, matched to your brand.

  • Insights

    Most-asked questions, missed requests and conversions.

Selling in chatHow the agent turns a question into an order.
Customer asks about a productAgent recommends optionsCustomer chooses?
YesTakes order and sends payment linkOrder confirmed
Needs helpHands to sales team

How businesses use it

  • Clinics

    Books appointments, answers insurance and opening-hours questions, sends reminders.

  • Beauty salons

    Books services with the right staff member and fills cancelled slots.

  • Online stores

    Recommends products, takes orders and tracks deliveries.

  • Real estate

    Qualifies buyers, shares listings and books viewings.

Getting started

We set everything up with you. Here is what the first weeks look like.

  1. 1

    Discovery call to map your common questions and tasks

  2. 2

    We build the agent's knowledge from your information

  3. 3

    Connect channels, calendar and catalogue

  4. 4

    Test together, then go live with monitoring

Included with every OrbisDigitals solution

  • Setup with you

    We configure it around your business.

  • Training

    Short sessions for your team.

  • Arabic and English

    Built for teams and customers in the region.

  • Local support

    A named contact who knows your account.

Frequently asked questions

Will customers know it's AI?

Yes. We recommend the agent introduces itself as an AI assistant, which builds trust.

What if it doesn't know the answer?

It says so and hands over to your team, instead of guessing.

Can it speak Jordanian dialect?

Yes. It understands dialects and can reply in a natural local style or in formal Arabic.

Can we change its answers?

Yes. You update the information it uses, and changes apply immediately.

Does it work with our existing systems?

It connects to the Omnichannel Inbox and Custom CRM, and to other tools you use where possible.

Works with

How AI Chat Agent relates to the other solutions, from the compatibility table.

See AI Chat Agent working for your business

Book a demo and we'll show you how it fits your team, your customers and your channels.

Book a demo on WhatsApp Email orbisdigitals@gmail.com

Prefer a call? +962 77 778 4004 or +91 93726 14010