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AI Call Agent icon, part of the Customer Suite by OrbisDigitals

Standalone AI agentCustomer Suite

AI Call Agent

An AI voice agent that answers and makes calls in natural Arabic and English.

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AI Call Agent
Omnichannel InboxWorks togetherAI Chat AgentWorks togetherCustom CRMWorks togetherAgent AssistBest togetherSales CopilotWorks together
  • Needs this first, or is the base for it
  • Best together
  • Works together

The challenge

Missed calls are missed customers. Phone lines are busy at peak times, closed after hours, and staff spend hours on routine calls like bookings, order status and reminders.

The solution

The AI Call Agent answers your phone and makes outbound calls in a natural voice. It handles bookings, questions, order updates, reminders and surveys, and transfers to a person whenever needed, with a full summary of the call.

What AI Call Agent does for your business.

Who it's for

  • Hospitals, clinics and labs
  • Contact centres
  • Restaurants and delivery services
  • Service companies with busy phone lines

  • Never miss a call

    Every call is answered, at peak times, after hours and on weekends.

  • Shorter waiting times

    Callers don't wait in a queue for simple requests.

  • Staff freed from routine calls

    Your team handles the calls that need a human.

  • Every call documented

    Recordings, transcripts and summaries saved automatically.

How a call works

From the first ring to a completed request.

  1. StartCustomer calls
  2. AI stepAI greets in Arabic or English
  3. AI stepListens and understands the request
  4. AI stepChecks bookings, orders or your information
  5. DecisionCan AI complete it?
    Yes
    1. AI stepBooks, answers or updates
    No, or caller asks
    1. Your teamTransfers to a person
  6. ResultSummary saved to the CRM
  • Start
  • AI step
  • Step
  • Your team
  • Decision
  • Result

  • Natural voice

    Speaks naturally and understands interruptions and dialects.

  • Connected

    Reads and updates your calendar, orders and CRM during the call.

  • Warm transfer

    Your team receives the call with a summary of what was said.

  • Clear disclosure

    Callers are told they are speaking to an AI assistant.

Everything included

  • Inbound calls

    Answers your main line, overflow or after-hours calls.

  • Outbound calls

    Reminders, confirmations, follow-ups and surveys.

  • Arabic and English

    Natural voices and local dialect understanding.

  • Bookings and orders

    Books, moves and cancels appointments; gives order status.

  • Smart transfer

    Hands over to the right department with context.

  • Recording and transcripts

    Every call saved, transcribed and summarised.

  • Call reports

    Reasons for calling, outcomes and peak times.

  • Works with your numbers

    Connects to your existing or new phone numbers.

Outbound reminder callsFewer no-shows with automatic reminders.
Appointment tomorrowAI calls the customerCustomer response
ConfirmsBooking confirmed
No answerWhatsApp reminder sent
RescheduleAI offers new timesBooking confirmed

How businesses use it

  • Hospitals and clinics

    Bookings, reminders, results-ready calls and opening-hours questions.

  • Restaurants

    Reservations and delivery questions at peak hours.

  • Contact centres

    Handle routine calls with AI and route complex ones to agents.

  • Service companies

    Book visits, confirm technicians and collect feedback.

Getting started

We set everything up with you. Here is what the first weeks look like.

  1. 1

    Map your call reasons and scripts

  2. 2

    Choose the voice and set up your number

  3. 3

    Connect your calendar, orders and CRM

  4. 4

    Pilot on part of your calls, then expand

Included with every OrbisDigitals solution

  • Setup with you

    We configure it around your business.

  • Training

    Short sessions for your team.

  • Arabic and English

    Built for teams and customers in the region.

  • Local support

    A named contact who knows your account.

Frequently asked questions

Will callers know it's AI?

Yes. The agent introduces itself as an AI assistant, and callers can ask for a person at any time.

Can it understand Jordanian dialect?

Yes. It understands local dialects and replies naturally.

Can we keep our phone number?

Usually yes. We connect your existing number or set up a new one.

Are calls recorded?

Calls can be recorded and transcribed, and callers are informed at the start.

Can it handle many calls at once?

Yes. The AI can answer several calls at the same time, so no one waits in a queue.

Works with

How AI Call Agent relates to the other solutions, from the compatibility table.

See AI Call Agent working for your business

Book a demo and we'll show you how it fits your team, your customers and your channels.

Book a demo on WhatsApp Email orbisdigitals@gmail.com

Prefer a call? +962 77 778 4004 or +91 93726 14010