Standalone solutionMarketing Suite
Brand Monitor
Know what customers say about every brand, every day, and what to do about it.
- Needs this first, or is the base for it
- Best together
- Works together
The challenge
Customer comments and reviews are spread across Facebook, Instagram, Google, X and more. Teams can't read them all, complaints get missed, and management only hears about problems when they're already big.
The solution
Brand Monitor connects to your social accounts and review pages and reads every comment, message and review. AI scores how customers feel, groups problems into topics, suggests how to fix them and sends a daily report to the right department.
What Brand Monitor does for your business.
Who it's for
- Marketing agencies managing many brands
- Restaurants, retail and service chains
- Hotels, clinics and hospitals
- Any brand with an active social presence
Never miss a complaint
Every comment and review is read and the urgent ones are flagged.
See satisfaction at a glance
A daily satisfaction score per brand, branch and platform.
Fix the real problems
Complaints are grouped into topics, so you see the causes, not just the noise.
The right team acts
Each department gets only the issues it can fix, every morning.
How it works
From a customer comment to an action.
- StartCustomer comments or reviews
- StepBrand Monitor collects it
- AI stepAI reads it in Arabic or English
- AI stepScores mood and finds the topic
-
DecisionUrgent?
Yes
- Your teamInstant alert to the team
No- StepAdded to the daily report
- AI stepSuggested reply and fix
- ResultRight department takes action
- Start
- AI step
- Step
- Your team
- Decision
- Result
Connected accounts
You connect your own pages and profiles; we read them through each platform's official tools.
AI analysis
Understands Arabic, English, dialects and Arabizi.
Alerts
A spike in negative comments triggers an instant WhatsApp or email alert.
Action
Every problem comes with a suggested reply and a suggested fix.
Everything included
Satisfaction score
Daily score per brand, branch and platform, with trends.
Topic detection
Groups comments into topics like delivery, price, staff or quality.
Suggested fixes
Practical next steps for each problem.
Suggested replies
Ready-to-send replies in the brand's tone.
Department routing
Support, operations, marketing and management each get their own report.
Instant alerts
WhatsApp or email when something needs attention now.
Reply from one place
Answer comments and reviews without switching apps.
Client-ready reports
Weekly and monthly reports with your agency's logo.
- SupportComplaints to answer
- OperationsService problems
- MarketingTrends and praise
- ManagementScore and top issues
How businesses use it
Restaurant chains
See which branch has delivery or service complaints and fix them the same week.
Hospitals and clinics
Track patient feedback on waiting times, staff and booking.
Agencies
Give every client a monthly reputation report and spot problems before they grow.
Retail
Hear what customers say about prices, stock and new products.
Getting started
We set everything up with you. Here is what the first weeks look like.
- 1
Choose the brands and accounts to monitor
- 2
Connect your social and review accounts securely
- 3
Set your departments and who gets which report
- 4
Receive your first daily report
Included with every OrbisDigitals solution
Setup with you
We configure it around your business.
Training
Short sessions for your team.
Arabic and English
Built for teams and customers in the region.
Local support
A named contact who knows your account.
Frequently asked questions
Which platforms are included?
Facebook, Instagram, Google reviews, X, TikTok and LinkedIn accounts that you own and connect. Mentions elsewhere on the web can be added separately.
Do you need our passwords?
No. You connect accounts through each platform's official login, and you can disconnect at any time.
Does it understand Arabic dialects?
Yes, including Jordanian, Gulf and Egyptian dialects and Arabizi.
How often are reports sent?
Daily by default, with weekly and monthly summaries and instant alerts for urgent issues.
Can we reply from Brand Monitor?
Yes, you can answer comments and reviews from one place.
Works with
How Brand Monitor relates to the other solutions, from the compatibility table.
See Brand Monitor working for your business
Book a demo and we'll show you how it fits your team, your customers and your channels.
Prefer a call? +962 77 778 4004 or +91 93726 14010